Return & Refund Policy
Return & Refund Policy
30-Day Returns
We want you to be satisfied with your purchase. You may request a return within 30 days of the delivery date.
To be eligible for a return, the item must be in its original condition and, where applicable, in its original packaging. We may request photos or other information to verify the condition of the item before approving a return.
To start a return, please contact us at info@lymphaglow.com and include your order number and the reason for your return. We will provide you with instructions on how to proceed.
Order Cancellations
Orders may only be cancelled before they have been shipped.
Once an order has been processed and shipped, we are unable to cancel or stop the shipment. If your order has already shipped, you may request a return after delivery in accordance with our 30-day return policy.
For orders cancelled before shipment, the refund will be issued to the original payment method.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow your payment provider additional time to process and post the refund to your account.
Shipping costs may not be refundable unless otherwise required by applicable law or the issue is due to an error on our part.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us at info@lymphaglow.com within 7 days of delivery.
Please include your order number and clear photographs showing the issue. Once we verify the issue, we will work with you to provide an appropriate resolution, which may include a replacement or a full refund.
Exchanges
We do not offer direct exchanges at this time.
If you would like a different product or need a different item, please contact us regarding a return. After the return is approved and processed, you may place a new order for the desired item.
Return Shipping
For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.
If the item was received damaged, defective, or incorrect due to an error on our part, please contact us before returning the item so we can provide appropriate instructions.
Contact Us
If you have any questions regarding returns, refunds, order cancellations, or damaged or defective products, please contact us:
LymphaGlow
Moko Global LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: info@lymphaglow.com
Last updated: August 24, 2026